Do not use EFI removals!!!

EFI removals are the absolute WORST, most unprofessional, disorganized, company I have ever had the dismay of encountering! I was relocating to Johannesburg from Durban so arranged for my furniture to be fetched on Friday 27/12/2019 between 9-12 and they only arrived after 5pm with no ID and couldn't enter the estate, which was resolved after some hassle. The furniture was to arrive in Johannesburg on Monday 30/12/2019 at midday, which is the time I told the sales assistant when I originally booked the movers, I would be arriving in Johannesburg as well. I arrived in Johannesburg and could not contact anyone at EFI after I had spoken with a dispatcher named Angela at around 1pm on the 30th. Thereafter every phone number available was not answered. I didn't hear from them til I contacted them on the morning of the 31st. They assured me they'd call me back once they'd organised for my furniture to get to me that morning. No reply. After many phone calls on my part and no correspondence from their side, Eventually they arrived past 3:30pm with an 8 ton truck that could not enter my complex, only to demand an extra R2000 from me for another truck to arrive to get the stuff into the complex. About an hour later, another truck arrives, to be parked outside whilst the men carried all the items in manually. The addition truck which I was made to pay for before any of the furniture was offloaded was never used!!! They are completely *********** and cannot carry out a single instruction as they originally agreed. They are extremely rude and blatantly disregard the customer. Michael and Caleb, two of whom I'm assuming are their sales assistants are the rudest, most misogynistic people I've ever been in contact with, both of whom hang up on calls and are completely pathetic at dealing with customers. Caleb insisted whilst he screamed at me over the phone on the 31st, that it is a public holiday on the 31st of December and he's going out of his way! I advise people to stay away from this company. I understand every company hits snags and trucks break down and things go wrong, but it's how you deal with it that matters. Firstly, this company never communicates with the customer as to what is happening. If there is a delay, customer would be a lot more understanding if they knew what was happening, rather than complete lack of correspondence until you yourself have to call them and see what's going on! Secondly admit when you've been wrong and correct it! This has been an absolute horrific experience and it's shocking that people like this are still in business! Please do not use this company even a semblance of decent service