Bad service over charged

Don't get personal insurance with this company, after been a long standing customer I did a benchmarking exercise, massively overcharged. Very outdated processes and systems, slow response rate, they were content to lose a customer, didn't even get a phone call. Other insurers rep**** in 10min with a quote and a call back, they took 2 days to reply with a counter quote. The JHB branch has such apathy. There is no benefit for the customer or customer service. NOT efficient at all.