refuse with a refund

Make sure that when you order your car accessories must fit, if not they will not refund you.

I ordered FORD lower grille mash only to find that it is not fit,

I contacted one of the staff and was advised to send the item back, they delayed by a week to open the parcel in order to process the refund.

After several follow up they send me a picture of a damaged ford lower grill mash, and they claimed that they cannot refund me since the item was not damaged at their center.

I log a dispute with Courier guy and the feedbacki received is that on their cameras from where I dropped my parcel to where it was received there is no sign of mishandling.

I suspect this white arrogant staff of efficient Express that they might have damaged it intentionally to avoid refund because since then they not taking my text nor calls.

I regret buying items from their stores