Complaint Regarding Poor Service and Broken Item Received

I placed an order online on 2 August, 2024, and after several calls to the owner and his staff, I finally received my bonnet guard on 22 August 2024—nearly three weeks later. Unfortunately, it arrived broken.

Since then, I've tried multiple times to get them to exchange the item, but I've had no success. Their customer service has been a nightmare, and they don’t seem to care about their customers at all. At this point, I’d rather just get my money back because this whole experience has been extremely frustrating. I wouldn’t recommend their services to anyone.