Worst moving experience of my life

I've had the worst experience. They were unable to stick to confirmed moving dates, arrived hours late, left a lot of large item, that was included in the quote, behind. They broke and damaged a lot of my belongings, including large screen smart tv (the screen is completely smashed). I have sent an email to the consultant, who simply stated I should contact customer care. Customer Care hasn't responded to my email in almost a week and I am unable to raise them telephonically.