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DH
Dindi H

1 reviews | Active since Aug 2014

20 Jun 2024, 15:58

World's worse moving company - DO NOT USE THEM - Under no circumstances

If you are looking for a disappointing and a horrific moving experience, then make use of Eezi Move!

Almost every single piece of furniture was damage as my items were not handled with care. On loading I noticed that the crew was rough with my items, and I asked them to please handle my items with care. They continued to rough handle my items and further damages were incurred to my items in transit. Furniture was broken, scratched and dented. This is 100% as a result of manhandling my items. Not that Eezi Move cares, as their response to this was that moving is risky - so expect damages.

Cut the story short, after weeks of hounding and begging to be called about my complaint, I received a short mail to inform me that they will not take responsibility for the damages to my items.

I should also mention that the moving truck burst a pipe in my driveway on collection day, the staff rummaged through my dustbins to take items they would like and also helped themselves to plant pieces from my garden.

Despite my numerous requests for a senior person to contact me regarding my horrible move, I was specifically informed that I will not be receiving any phone calls from them on the matter.

This has been the worse and most horrifying move that I have ever experienced.

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Replies (33)
Eezi Move
Eezi Move's reply20 Jun 2024, 16:02
Official
Good day. We're terribly sorry to hear about your experience with us. Please provide us with your reference number in order to assist.
Eezi Move
Eezi Move's reply21 Jun 2024, 07:35
Official
Thanks Dindi!
DH
Dindi H's update26 Jun 2024, 09:33
Reviewer Update
Can I have urgent feedback regarding my complaint? I have not received any form of feedback whatsoever! Another confirmation of your poor service!
Eezi Move
Eezi Move's reply26 Jun 2024, 09:39
Official
Hi Dindi, we're terribly sorry about the delays. We'll get in touch as soon as possible.
DH
Dindi H's update28 Jun 2024, 08:20
Reviewer Update
It has been over a week since I logged a complaint on this forum and I have not had any feedback from Eezi Move. Not even a phone call. This company has no respect for customers' goods and have no interest in resolving an issue that was caused by their negligent and careless conduct.
Eezi Move
Eezi Move's reply28 Jun 2024, 08:31
Official
Hi Dindi, given that the correct process would have been to get in contact with our Customer Care Department, and not on social media, we unfortunately cannot prioritize your complaint over the other Client's who followed the correct process. As we indicated previously, we'll get in touch as soon as possible.
DH
Dindi H's update28 Jun 2024, 11:40
Reviewer Update
I have already logged this with your Customer Care Department weeks ago and you are already in possession of my complaint as such you have not prioritized my complaint at all. Due to your lack of resolution regarding my complaint I was forced to revert to social media. I have followed the correct process.
Eezi Move
Eezi Move's reply28 Jun 2024, 11:42
Official
Thank you for confirming Dindi.
DH
Dindi H's update04 Jul 2024, 10:24
Reviewer Update
Another week has gone by without any response or feedback to my complaint. As per all my previous correspondence, complaints etc. I have not received a call, a mail or any effort to resolve my complaint. The fact of the matter is that your company's negligent and reckless behaviour damaged almost every piece of furniture in your care. You do not know how to handle client goods with care. Utterly disgusted with the lack of response and your failure to take responsibility for the damages caused
Eezi Move
Eezi Move's reply04 Jul 2024, 10:27
Official
Hi Dindi, you can expect to hear from us very soon.
DH
Dindi H's update12 Jul 2024, 13:57
Reviewer Update
Your last comment was made on the 4 July, to which I have not received any further feedback. The matter has been with you for a considerable period of time, and you have not once reached out to me or at least made a phone call regarding my complaint. At this rate I expect no feedback as there is clearly zero interest from your side to resolve the complaint. The fact of the matter is - your crew was negligent and damaged my items in your possession. The entire process with your company has been a disappointment and there has and always will be a lack of customer care and satisfaction. You DO NOT care about your customers experiences or belongings. It is as clear as day!
Eezi Move
Eezi Move's reply12 Jul 2024, 14:05
Official
Hi Dindi, we note you are not satisfied with your experience with us. We will endeavor to resolve the complaint soonest. 
DH
Dindi H's update13 Jul 2024, 08:07
Reviewer Update
More empty promises... if you were interested in resolving my complaint you would have done so weeks ago. It is clear you are not interested in making good for the damages, stress and trauma caused by your unprofessional behavior. The only consistency is your lack of respect for customer goods and lack of accountability. A company like yours should not be in business. As it stands, i paid you a lot of money to destroy my belongings . You are not a moving company, but a wrecking company!
Eezi Move
Eezi Move's reply13 Jul 2024, 08:26
Official
Hi Dindi, we truly apologise for your experience. It you would like to further escalate the matter you are welcome to contact our office directly.
DH
Dindi H's update15 Jul 2024, 17:23
Reviewer Update
Contacting your office for assistance is just another delay tactical to avoid dealing with my complaint. I have it on record from your Customer Service Depart, as confirmed by Michelle Fouche on 3 June 2024, that I will not be receiving a phone call on this matter. Please note that the complaint was brought to your attention 2 months ago. So please explain what additional escalation I can request to resolve this matter. You have already made it abundantly clear that you have no interest in making good for the damages you caused. By now, a simple phone call could have indicated that you are attempting to resolve this complaint. But, you prefer to play message ping-pong on here.
Eezi Move
Eezi Move's reply15 Jul 2024, 17:27
Official
.
DH
Dindi H's update17 Jul 2024, 11:49
Reviewer Update
Can I have feedback? Or must I take your silence as confirmation that you will not be dealing with my complaint?
Eezi Move
Eezi Move's reply17 Jul 2024, 11:50
Official
You can expect a call during the course of this week.
DH
Dindi H's update26 Jul 2024, 08:56
Reviewer Update
Zero feedback back received and no phone call either. More lies & empty promises! Your company is a disgrace! Zero respect for my belongs, zero care taken during move and zero concern for the damages your reckless crew caused. When will you own up and take responsibility for your horrible service and negligent behaviour?
Eezi Move
Eezi Move's reply26 Jul 2024, 09:31
Official
Dindi, we'll get back to you as soon as possible. If you are not satisfied, please contact our office.
DH
Dindi H's update26 Jul 2024, 11:31
Reviewer Update
This just confirmed that you have no interest in keeping your word. Your last comment made a commitment to call me, this was not done. I'll make a call, as your clearly have no interest in to reach out to resolve my complaint. Please confirm who I should call for assistance, and I will then make the effort to call. Because, any effort from your side is nonexistent
Eezi Move
Eezi Move's reply26 Jul 2024, 11:38
Official
Dindi, we absolutely would like to resolve your complaint. These things just take some time.
DH
Dindi H's update26 Jul 2024, 16:16
Reviewer Update
Then, please advise who I must contact to resolve this complaint. You have been aware of my complaint since May. How much more time do you need? Surely, it cannot take more than 2 months to resolve a complaint! In the meantime, I'm dealing with the inconvenience of broken home appliances and damaged furniture, while you are dragging your feet and have no compassion or understanding for the choas you have created!
DH
Dindi H's update30 Jul 2024, 09:25
Reviewer Update
I'm still waiting for your confirmation who I should call to escalate the matter. I'm also still waiting for that promised phone call that hasn't happened either. Will I ever get any response from you?
Eezi Move
Eezi Move's reply30 Jul 2024, 09:28
Official
Hi Dindi, one of our representatives will contact you today. Kind regards 
DH
Dindi H's update05 Aug 2024, 14:20
Reviewer Update
I was not contacted on the 30 July as promised, but on 31 July a representative made contact with me who promised to call me back the same afternoon with feedback. I have not received the follow up call as promised, even though I tried to reach out to your representative on Friday. Another week has rolled by and there is still no resolution or concrete feedback regarding my complaint.
Eezi Move
Eezi Move's reply05 Aug 2024, 14:27
Official
Hi Dindi, we'll follow up and revert soonest.
DH
Dindi H's update07 Aug 2024, 08:09
Reviewer Update
When is soonest? Again I have not heard a word. There is no sense of urgency on your side to resolve the mess you made. Your word is like a pie's crust, meant to be broken.
Eezi Move
Eezi Move's reply07 Aug 2024, 08:10
Official
Hi Dindi, please allow us until Friday to revert. We appreciate your patience. Kind regards
DH
Dindi H's update07 Aug 2024, 08:20
Reviewer Update
Friday is a public holiday. Are you going to give me feedback on this day?
Eezi Move
Eezi Move's reply07 Aug 2024, 08:21
Official
Yes, at the latest. Thank you for your understanding.
DH
Dindi H's update12 Aug 2024, 08:46
Reviewer Update
No surprise there! Still no contact as promised. Every week just more empty promises and lies. Why do you think it's ok to publicly lie to me every week?
Eezi Move
Eezi Move's reply12 Aug 2024, 08:58
Official
Hi Dindi, please check your emails. We hope to hear from you soon! Kind Regards