We were not happy with the service received from Eezi Move

We made use of Eezi Move Furniture Removals (pty) ltd just over 2 years ago. Some of our furniture was damaged due to valuable items not wrapped as per quote and valuable items like a piano and hand carved rosewood table packed between metal outside furniture (on an open trailer- we were quite shocked) that damaged the packaging. They also arrived very late 4:30 pm in the winter and had to do a lot of off loading after dark (we moved from a 650 square meter house which is a big load). We only heard afterwards from other people that they refused for Eezi Move to off load so late, so they insisted on them offloading the next day. If only we knew.

Anyway, after not getting it resolved (they were not wiling to give me R 7500 for damages) I referred the matter to the National Consumer Commission and then to the NCT (National Consumer Tribunal). I won the case at the NCT and they were found guilty.

Eezi Move then went ahead to do an Appeal at the Hight Court. Eezi Move was successful at the High Court as we were not going to spent money to oppose it. Anyway, the information stays on the NCT site for customers and the public to see.

I see here is also other customers treated in the same way. It seems like sometimes they do get it right and other times they don't. Will def not use them again, although this was not our first time using them. It was definitely not the same experience.