Use someone else

<div>I was assisted by *****s, which started off well, and very quickly plummeted. It was impossible to get hold of her, and she did not return messages, which ended up in my inventory list not being updated and being overcharged for the move. The collection team was 4 hours late, and during this time I spoke to 3 different people, all who promised to get in contact with the collection team and get back to me, but none did, the 4th person I spoke to finally got back to me. When the collection team finally arrived they had an outdated inventory list and by the time they finished loading everything it was 21h00, which was when curfew started during level 3 in January 2021, leaving me to take a chance to get to my accommodation for the evening outside curfew times. I lodged a formal complaint to the sales agent (****) who blamed me for not updating my inventory list in time, when it was she who did not return any of my calls. She said the complaint has been given through to customer care and someone will contact me regarding it. No one ever contacted me.&nbsp;</div>