PM
Pam M
1 reviews | Active since Jul 2010
25 Jan 2024, 12:54
Unprofessional Service
Dear Eezi Move, I requested a quote from Melinda for my stuff to be moved CPT to Pretoria. I emailed her the list of stuff that need to be moved including dishes, clothes and linen. I came to you because this is your bread and butter. I expected guidance from you. The guys are here to pack my stuff and they did not bring any boxes because I did not ask for them. I am not a moving company - Why was I not told when sent the list for my stuff that I should consider getting boxes? Why come to Eezi move, if you guys are not gonna offer advise since you are expects. This is poor service at its best!!
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Replies (4)
Eezi Move's replyOfficial
25 Jan 2024, 13:03Dear Pam, we find this extremely disappointing that you would resort to social media, especially when you were fully aware of our additional service of providing boxes, and specifically elected not to make use of such service. Your quotation indicated to us that you did not require additional boxes and accordingly, we acted within our scope and performed the requested services. We wholeheartedly disagree with you that this amounts to poor service since the error in judgment was from your side.
Eezi Move's reply25 Jan 2024, 13:03
Official
Dear Pam, we find this extremely disappointing that you would resort to social media, especially when you were fully aware of our additional service of providing boxes, and specifically elected not to make use of such service. Your quotation indicated to us that you did not require additional boxes and accordingly, we acted within our scope and performed the requested services. We wholeheartedly disagree with you that this amounts to poor service since the error in judgment was from your side.
Eezi Move's replyOfficial
25 Jan 2024, 17:14Hi Pam, we can assure you that all our staff are adequately and professionally trained. When completing the online request, you were given the option for additional boxes and you did not "tick" that box. We do not appreciate your threatening behavior when it relates to your own mistake that put you in this situation. We would advise that you adequately complete the services request form when using another furniture removal specialist in future.
Eezi Move's reply25 Jan 2024, 17:14
Official
Hi Pam, we can assure you that all our staff are adequately and professionally trained. When completing the online request, you were given the option for additional boxes and you did not "tick" that box. We do not appreciate your threatening behavior when it relates to your own mistake that put you in this situation. We would advise that you adequately complete the services request form when using another furniture removal specialist in future.
Eezi Move's replyOfficial
25 Jan 2024, 19:03Our Managers look forward to hearing from you.
Eezi Move's reply25 Jan 2024, 19:03
Official
Our Managers look forward to hearing from you.
Eezi Move's replyOfficial
25 Jan 2024, 19:51Pam, please don't make assumptions based on your own personal bias. That is simply an absurd statement. We live in a democracy where everyone is equal before the law. The fact of the matter is that you do not want to take accountability for your own mistake. It really is that simple.
Eezi Move's reply25 Jan 2024, 19:51
Official
Pam, please don't make assumptions based on your own personal bias. That is simply an absurd statement. We live in a democracy where everyone is equal before the law. The fact of the matter is that you do not want to take accountability for your own mistake. It really is that simple.