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Sophia H
1 reviews | Active since Apr 2018
19 Apr 2026, 11:01
Terrible service delivery
I have had my furniture damaged, I have paid for wrapping and it was done poorly, my freezer basket was removed from the freezer and damaged, the movers dropped my washing machine. I have sent two emails with pics and no response from this company.
Helpful (0)
Replies (7)0
Replies (7)
Eezi Move's replyOfficial
19 Apr 2026, 11:03Good day Sophia, we apologise for this inconvenience. Can you please share your moving reference number with us?
Eezi Move's reply19 Apr 2026, 11:03
Official
Good day Sophia, we apologise for this inconvenience. Can you please share your moving reference number with us?
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Sophia H's updateReviewer Update
19 Apr 2026, 11:05REF ***-3-3
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Sophia H's update19 Apr 2026, 11:05
Reviewer Update
REF ***-3-3
Eezi Move's replyOfficial
19 Apr 2026, 11:07Thank you Sophia. We will investigate from our side.
Eezi Move's reply19 Apr 2026, 11:07
Official
Thank you Sophia. We will investigate from our side.
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Sophia H's updateReviewer Update
23 Apr 2026, 11:39Still no investigation done by EEZI, do not use this company, they will damage your furniture and then say they will investigate and dont.
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Sophia H's update23 Apr 2026, 11:39
Reviewer Update
Still no investigation done by EEZI, do not use this company, they will damage your furniture and then say they will investigate and dont.
Eezi Move's replyOfficial
23 Apr 2026, 11:58Hey Sophia, please advise to whom your emails were sent, as we do not have any record of a formal complaint being raised.
Please make sure all formal complaints are sent to our customer care department.
Please make sure all formal complaints are sent to our customer care department.
Eezi Move's reply23 Apr 2026, 11:58
Official
Hey Sophia, please advise to whom your emails were sent, as we do not have any record of a formal complaint being raised.
Please make sure all formal complaints are sent to our customer care department.
Please make sure all formal complaints are sent to our customer care department.
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Sophia H's updateReviewer Update
23 Apr 2026, 12:04***
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image.png 198.06 KB
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Sophia H's update23 Apr 2026, 12:04
Reviewer Update
***
image.png 198.06 KB
image.png 198.06 KB
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Sophia H's updateReviewer Update
05 May 2026, 16:04I sent my complaints on the 23rd April and still no response. I will be sending a letter of demand for my damaged goods.
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Sophia H's update05 May 2026, 16:04
Reviewer Update
I sent my complaints on the 23rd April and still no response. I will be sending a letter of demand for my damaged goods.