Terrible experience with Eezi move

If I could give minus starts I would!

When moving I had a 2ton restriction at the new house we were moving to and therefor was told I had to pay for an additional shuttle service that would be used to transport my stuff from the 5ton truck to the house when moving. So I booked and paid, on the day of moving the truck proved and packed everything they needed to and headed to the new house. As we arrived at the new house, the driver of the truck told me the shuttle had said he was an hour away still so they would start moving what they could, eventually they just moved everything as the shuttle was now 2 hours late and arrived once everything was done and therefor left immediately after arriving.

I advised the company of the situation and was told it’s not their problem that he was late and that the shuttle was never used and that because I booked it that no compensation would be given for a service I never received. Seems once money is paid that they don’t care about the service received.

I am in shock at the complete disregard from them, I just get copy and paste responses and not even something as small as an apology for the shuttle being late.