C
Chris

1 reviews | Active since Jan 2023

27 Jan 2023, 15:14

Nothing done about broken items.

I was generally happy with Eazy movers service. It's the second time using them. I did have some broken items. About 8 glasses broken in one fragile marked box and an expensive fragile item broke within a box that was marked fragile as well. I saw one of the movers man-handling that last box and asked that they treat it with care. To which the response was, "Don't worry we handle everything with care". The item was still in original delivery packaging from when it was delivered to me from the suppliers. So it was meant to be as safe as it could be. I contacted Eazy movers when I opened it a week or so later, showed photos and explained. Although they were very polite about it they didn't do anything about it because of policy. This didn't sit well. I feel they should have been accommodating with this. Thus my 3 star rating.

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Replies (1)
Eezi Move
Eezi Move's reply27 Jan 2023, 20:02
Official
Hi Chris, we're so sorry to hear about your experience with us. We believe that every move should be an EEZI MOVE!! Our Head of Customer Relations will be in contact with you to discuss the matter.

Best regards,