Not so happy customer

IMPORATANT - read below. The 5 rating is not a true reflection of my experience but serves as a warning to people who think to make use of Eezi Move is a good ideaPlease, please do not use this company, despite the supposed good reviews. When loading my furniture, I questioned them on the loading but assumed that they know what they are doing. When offloading boxes, they looked like they went through a recycling plant. I can understand that there will be a certain amount of damage to the boxes, but this was excessive. When questioned the ARROGANT staff said the damage occurred because of the "simba" boxes that was used. Strange that the "simba" boxes faired a lot better than the boxes that was designed and purchased from a company that sells furniture removal boxes. The total disregard for the content was evident in the way that the boxes were handled, carried haphazardly, upside down (box marked "fragile/glass") and torn. Both the two seater couch and recliner chair from Leather Gallery to the value of R40k was damaged on several places. A missing item that was not even listed. I know for a fact that it was loaded on the truck as one of the staff still asked if it was a burglar bar and I said no it is a wrought iron shelf. When this conversation took place it was already loaded in the trailer. I reported the matter to the consultant that I dealt with, two hours after offloading. She instructed me to forward images of the damage caused, which I did and she claimed to have forwarded the images to Customer "CARE" (what a joke") I then followed up and was told they received NO images and that the consultant is unable to send them images, I have to do it. They even had the audacity to question me why I did not send the images sooner, suggesting that because it was so long after the move that they cannot entertain the complaint. Only when I gave proof of my email did they "investigate" I tried following up with the consultant twice and was assured that she is looking into the matter (another joke, haha). From then on she was too busy to take my calls and despite requesting every time for her to phone me back over a period of a couple of days, she did not. MARIESA BARNARD seem to be too important to take calls from a dissatisfied customer. The best is the company now blocked my number so I cannot phone them. How intelligent is that when I can simply use another phone number to phone them. The staff has total disregard for other people's property. On the website it states that the staff gets regular training sessions, well I think they must fire their facilitator as the training is sorely lacking.