NEGLIGENT SERVICE - DAMAGED FRIDGE

This is to formally express my dissatisfaction with the recent moving service I received from your company, which has caused significant inconvenience and frustration.

During the move on 27 January, my BRAND NEW fridge was negligently damaged while being moved by 1 employee, who was just not in the mood to wait for help. Despite my efforts to address this matter by reaching out through multiple emails, I have yet to receive any response or assistance in resolving the issue. MIKA MARAIS is aware of this and really not trying to help at all - ignoring emails. The lack of communication and accountability is unacceptable, and I am deeply disappointed with the level of service provided.

As a paying customer, I expect not only professional handling of my belongings but also prompt and effective communication when issues arise. I request immediate action to compensate for the damage and address my concerns. I would appreciate it if someone from your team could contact me directly to resolve this matter.

If I do not receive a satisfactory response, I will be forced to explore other avenues to ensure that my complaint is heard, and that appropriate action is taken.