EM
Ettienne M
1 reviews | Active since Jan 2024
09 Jan 2024, 18:19
Horrible service and breakages everywhere
Where to begin? Firstly kept us waiting hours, postponed twice the time when they will load, then they took 4 hours to load our things, which was 40 boxes and some furniture. Then the stuff all got damaged on the way to my new house, and even though I paid for special packaging on my things, they only used bubblewrap on my things. So all and all will not recommend, horrible service and the customer care department does not come back to you and the agents just shrug their shoulders
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Replies (5)0
Replies (5)
Eezi Move's replyOfficial
09 Jan 2024, 19:50Dear Ettiene, although we empathize with your experience, we wish to point out that we only received your complaint yesterday afternoon at 17:01. Resorting to social media without providing us with an opportunity to remedy the complaint seems hardly reasonable.
Eezi Move's reply09 Jan 2024, 19:50
Official
Dear Ettiene, although we empathize with your experience, we wish to point out that we only received your complaint yesterday afternoon at 17:01. Resorting to social media without providing us with an opportunity to remedy the complaint seems hardly reasonable.
EM
Ettienne M's updateReviewer Update
09 Jan 2024, 20:29Actually, I reported it on the 2nd of January, and no response since then
EM
Ettienne M's update09 Jan 2024, 20:29
Reviewer Update
Actually, I reported it on the 2nd of January, and no response since then
Eezi Move's replyOfficial
09 Jan 2024, 20:33Hi Ettienne, perhaps you can send us that communication. We've been in touch with our Customer Care department who confirmed that the only correspondence received by them was yesterday afternoon at 17:01.
Eezi Move's reply09 Jan 2024, 20:33
Official
Hi Ettienne, perhaps you can send us that communication. We've been in touch with our Customer Care department who confirmed that the only correspondence received by them was yesterday afternoon at 17:01.
EM
Ettienne M's updateReviewer Update
09 Jan 2024, 20:35I will send you everything, if your agents can get in touch with me and not leave me without a response. I would love a resolution to the situation, I have pictures and videos, so please respond to my emails so we can get a solution
EM
Ettienne M's update09 Jan 2024, 20:35
Reviewer Update
I will send you everything, if your agents can get in touch with me and not leave me without a response. I would love a resolution to the situation, I have pictures and videos, so please respond to my emails so we can get a solution
Eezi Move's replyOfficial
09 Jan 2024, 21:51Thank you Ettienne, we'll be in touch.
Eezi Move's reply09 Jan 2024, 21:51
Official
Thank you Ettienne, we'll be in touch.