Great on Paper - Failed on Execution

Eezi Move was fantastic while it was still at the office stage. Mariessa was absolutely amazing, we had to shift dates because of the Limpopo Floods etc. She is an absolute Gem - however operationally the entire move left much to be desired.

The morning of our move, I whatsapped the ops team, and told them to let me know when the truck was turning onto the dirt road towards our reserve, as I would need to meet them at the gate to ferry them to the house. The truck arrived at the gate, and there was zero comms with me - so our entire move was delayed because of bad communication. The Moving staff were also quite angry as I was not there to meet them and they had to spend more than an hour in the Hoedspruit Heat.

There were a few snags loading, but nothing that couldn't be sorted out on the ground. I was however very surprised when my staff came to me and told me the Eezi Move staff were demanding lunch - otherwise they could not work. I was never made aware that I needed to provide a team with lunch.

The truck was scheduled to drop off the next day, and because of the absolute lack of comms from the "Ops" team I took the drivers number so that we could co-ordinate.

On Sunday - the drop off day - I spoke to the driver, and arranged a time, only to receive a call later from Morne, telling me the truck was an hour away - it was actually turning into our road. When I questioned him what went wrong on the Saturday with comms - he became quite snotty and said on speakerphone infront of myself, husband and domestic - that we need to understand that weekend staffing is skeleton staff. Now Logically - month end over a weekend, you would put more staff in place to ensure smooth operations ? He became increasingly rude and defensive so I put the phone down on him.

The truck arrived and the offload was smooth, or so I thought. It was only later that I discovered that they placed my rifle safe with the door against the wall to hide the fact that they had completely ********** the key panel. I have a Chest of Drawers that looks like it has gone 10 rounds with Mike Tyson that I will need to dispose of because the bottom panel is out and the drawer rails have been destroyed (how evades me as I taped the drawers shut) and I have a drinks cabinet that has been so badly sc****d and has panels falling out of it.

Most Alarmingly are the 4 missing boxes - I was trying to get them to slow down so that I Could count the boxes on the offload, but they refused to allow me to count, citing that they needed to get to Cape Town and they kept assuring me that everything is there. Despite my constant insistence that they slow down, but I now see it was because things had been damaged that they were trying to distract me.

The Boxes that are missing have some high value items in it, and i surmise that these boxes were carefully reviewed during the various loading and offloading. Mariessa did try and contact the other clients on the shared load to see if my boxes had ended up there but I have yet to receive any feedback.

I cannot in good faith recommend using EEZI Move beyond the office stage - again Mariessa was brilliant, but everything else fell flat - literally - some of the boxes that arrived at our new home looked like they had been used as trampolines - despite being marked as fragile.

In all my moves - and there have been many - I have never ever lost a single breakable item. I have 2 boxes of broken wine glasses that look like they were reversed over by the truck.

Their slogan of taking the stress out of a move is purely lip service - they caused more stress than I have ever experienced before.