First, quick to respond to initial request, also for all almost 20 e-mails going back and forth, adjusting items lists, logistics etc

First, quick to respond to initial request, also for all almost 20 e-mails going back and forth, adjusting items lists, logistics etc. Reminders (both via e-mails and sms's) to remind you of forgotten documents, keep you informed on arrival and departure times. Calls to ensure you are well prepared and info shared, overall a great experience.