Extremely Disappointing Service Eezi Move – Would Not Recommend

I used Eezi Move to relocate home from Dbn to Jhb in August 2025, which included their service to store my goods at their storage facility for 4 months. When my goods were delivered from their storage to me in Jhb 4 months later, there was extensive damage to multiple items. Also the haphazard manner in which these were handled by the delivery team who had total disregard for the boxes labelled "fragile". I complained in writing to their Customer Care but the response received of course did not even address the issues of negligence, nor does it align with their obligations under the Consumer Protection Act (CPA) in relation to reasonable care and service standards. It was dismissed by them as "limited in-transit insurance" and I did not opt to use their packing and wrapping service. So this gives them the right to cause damage and get away with it? However, limitation clauses do not absolve companies from responsibility where gross negligence and disregard for 3rd party property is evident. As so called "professional service providers" they definitely did not handle my goods with reasonable care and skill. The manner in which my goods were handled falls far below this standard. The damages sustained were not the result of inherent transit moving risks, but rather of: • improper stacking, • careless handling, and • failure to exercise basic diligence.