J
Jacobus

1 reviews | Active since Oct 2021

21 Jun 2024, 08:15

Eezi Move worst company to move with.

I have contacted Eezi Move to move my home contents from the Northern Cape to the Western Cape. At first I was surprised by the high level of professionality I received. But the the move came and it was the worst I have ever seen. A lot of damages to my home contents even my unreplaceable items were broken and they were bubblewrapped and securely packed. Boxes or with force broken open due to handling. They loaded after dark with cellphone lights. I showed the driver the damages for which I was refered to the Eezi Move office.When I contacted Eezi Move they told me to claim from my insurance not withstanding the fact that they caused the damages. Lawnmower electric cable ripped out of the switch and that is just force. This was my third move in two years due to work. The other two times I have had no damages at all.I have to many damages to name all. I do realise that moving is a risk in its own right, but the force and unprofessional loading of my home contents shows another side.But most definately they deserve a -5 rating for the move.

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Replies (29)
Eezi Move
Eezi Move's reply21 Jun 2024, 08:19
Official
Hi Jacobus, we're terribly sorry to hear about your experience with us. Please provide us with your reference number in order to assist.
J
Jacobus's update21 Jun 2024, 08:33
Reviewer Update
My reference number is ***-1-6. We are still unpacking and the current unpacked damages photos was send to the Eezi Move whatsapp number. An email was send to Anelia Streicher as well.
Eezi Move
Eezi Move's reply21 Jun 2024, 08:39
Official
Thanks Jacobus! Have you been in contact with our Customer Care Department?
J
Jacobus's update21 Jun 2024, 08:43
Reviewer Update
Yes, through Anelia Streicher
Eezi Move
Eezi Move's reply21 Jun 2024, 09:15
Official
Thanks for confirming Jacobus!
J
Jacobus's update24 Jun 2024, 19:46
Reviewer Update
No feedback from Eezi move since the report although they were asking some questions. It is not rocket sience to figure out there total lack of commitment to there absolute disgrace of moving my contents. Still it stays the same -5 rating given to them as it clear they do not care about customers nor their reputation. I cannot see how they could be no. 1 on Hello Peter at all. Great not to movd with them. Thank you Hello Peter for the oppertunity and commitment to publish my review.
Eezi Move
Eezi Move's reply25 Jun 2024, 08:59
Official
Hi Jacobus. We do apologise for the delay. We'll be in contact with you as soon as possible.
J
Jacobus's update09 Jul 2024, 12:43
Reviewer Update
It is today 9 July 2024 and no one of Eezi move contacted me. Can we not get a minus rating on the ratings list as I believe more and more negative experiences are out there but it absolutely useless to do a review as nothing happening to Eezi move and their teams that do all the damages. I still believe it is only certain teams causing this mess. Eezi Move if I could give you a -5 I would for my experience and for you to not pitch at all with any form of retrobution to me I gave your customer service a -5 too. Your service lack compitance and commitment to solve your problems but this do not exist.
Eezi Move
Eezi Move's reply09 Jul 2024, 13:01
Official
Hi Jacobus, we'll be in contact with you very soon. Kind regards
J
Jacobus's update19 Jul 2024, 21:44
Reviewer Update
Well what a disgrace of a company. According to their own policy they would contact a client with a complaint within 30 days. So my **** with them started on 16 June 2024 and today is 19 July 2024. Long overdue on the 30 days, but as I have said I never believed they will contact me as they are not willing to take responsibilty for their own mistakes. Tipical from a company that is worth nothing. Although the saying said a negative review is also good as they got a review and reflects positive on their image. I for one cannot think how anyone in future can use this company. They are worst than any enemy you can have. I will only give respect to them if they man up, take responsibility and compensate for the losses. So maybe they do not even need to reply on this added review as it will still be a lie as all their promises to contact me are lies. For 32 days no contact. This is self explanatory they would not contact a client as they are liers and cannot take responsibility for they own mistakes. Put your proof where your fingers typing and do something or just keep quiet.
Eezi Move
Eezi Move's reply19 Jul 2024, 22:14
Official
Hi Jacobus, the 30 days is only applicable if you followed the correct channels and contacted our customer care department. Unfortunately we cannot prioritise your complaint over other clients who followed the correct procedure. We'll be in contact with you very soon. Kind regards 
J
Jacobus's update20 Jul 2024, 07:38
Reviewer Update
Again you are not telling the truth. I was in contact with Customer services and even send the photos of the damage to them. I was just told that I must read my contract and that I do not have extra insurance so that is it. It was in all cleared that the move did not do the damage but the manner in which the team transporting my home handeled and forced the boxes in place without agknowledge the Fragile stickers and writing on the boxes caused the damage. I also spoke to the agent that was assisting me Anelia and she also asked for rhe photos and I send it to her as well. She even confirmed to receiving it and said she also forward it to customer services. So stop lying and start doing something.
Eezi Move
Eezi Move's reply21 Jul 2024, 19:31
Official
As take note of your comment and will revert as soon as possible.
J
Jacobus's update07 Aug 2024, 16:19
Reviewer Update
Now ever since 21 July 2024 Eezi Move gone quiet. Still no contact, no reply no anything from them. Rest assured your company will be getting what it deserved with you total lack of taking responsibility for your damages done to clients. Remember you will reap what you sow and that is a fact. I will never change my stance towards Eezi Move and will tell the truth as far as I get in life. I just shows me one thing of this company. It is has no backbone and lack trust.
Eezi Move
Eezi Move's reply07 Aug 2024, 16:21
Official
Hi Jacobus. We haven't forgotten about you. We'll be in contact with you shortly.
J
Jacobus's update08 Aug 2024, 13:04
Reviewer Update
If you had any backbone, you would have called long ago. Rest assured you will reap what you sow, and that is a fact.
Eezi Move
Eezi Move's reply08 Aug 2024, 13:07
Official
.
J
Jacobus's update08 Aug 2024, 14:34
Reviewer Update
The typical response from one with no backbone. Think they are untouchable.
Eezi Move
Eezi Move's reply08 Aug 2024, 14:38
Official
Jacobus, as stated previously, we'll be in touch with you shortly. If this is not acceptable, we can close your complaint and mark it as unresolvable.
J
Jacobus's update08 Aug 2024, 18:40
Reviewer Update
Of course I want this to be resolved.What I do not understand is why it has to come to this platform to resolve this problem. I will be waiting for your contact to resolve this problem.
Eezi Move
Eezi Move's reply08 Aug 2024, 20:01
Official
Thank you Jacobus.
J
Jacobus's update15 Oct 2024, 15:49
Reviewer Update
Today marks 15 October 2024. My last engagement with Eezi move was on 8 August 2024 in which they rep**** that they will be in contact shortly. Just to remind them we are now 4 months in this so called engagement in which I was then said they will close my report as unresolveable if I do not back down. Now this is a clear indication after the passing of 2 more months without any contact that Eezi move are not serious in resolving this report neverless there so called being in contact and not doing so. It also show exactly what they do and why they are not trustable. So now Eezi move, put your money where your mouth is and come in contact or let is be as you are not serious resolving this.
J
Jacobus's update23 Oct 2024, 15:01
Reviewer Update
Today marks 23 October 2024 and no contact from Eezi Move. Just wondering if they still exist. They are really not serious about resolving anything it seems. 6 Months almost with no contact. Really Eezi Move is this your strategy, it seems like it.
Eezi Move
Eezi Move's reply24 Oct 2024, 12:38
Official
.
J
Jacobus's update24 Oct 2024, 13:16
Reviewer Update
🤣 Just as I thought. ****piest Company ever to do business with. Have no backbone. You can (.) it again now. Will never promote your company to any one. Luckily everybody can read this review.
Eezi Move
Eezi Move's reply24 Oct 2024, 13:22
Official
Noted.
J
Jacobus's update18 Jun 2025, 13:23
Reviewer Update
Today marks 1 year after my disastsr move wirh Easy move and still no contact made by anyone of them akthough they have promised several times and threaten to close it as unresolveable. It just shows one what they really are.
Eezi Move
Eezi Move's reply18 Jun 2025, 13:33
Official
Good day, we note your comment, however we were unable to get hold of you. That being said, our representative has sent you an email in an attempt to resolve the complaint.
J
Jacobus's update27 May 2026, 08:23
Reviewer Update
So after a long time I came to the conclusion never to trust anyone. I lost a unmeasured irreplaceable memories. Earthly memories and things though.The one thing the Bible is clear about is that you will reap what you sow and with that I close this chapter.