Eezi Move wasting my time

We were planning a move for this coming weekend. Called Eezi Move on Monday to check availability. Everything seemed ok, and we filled out the Excel spreadsheet describing all the things we are moving so as to get a quote on the same day.

The lady responsible said she would come back to us but the sense we got was that everything was sorted. She did not come back to us on the Monday. On Tuesday, a follow-up call was made, to no reply.

This morning (Wednesday 28th of August 2019), she called back to say that unfortunately they are fully booked this Saturday with the last booking having just been confirmed.

My question is, if the last booking was only just confirmed, surely the people that queried two days prior should have been told then (Monday) that it is unlikely that there will be availability. At the moment we are now scrambling to find an alternative. Due to the fact that it's this close to month-end very few people can help.

I believe that if Eezi Move were slightly more professional, they could have either told us in advance that there is no availability rather than make us assume that it was all sorted. Thanks a lot guys.

FYI this rating is purely based on your customer service rather than the actual job you purport to do.