1 reviews | Active since Nov 2012
Eezi move not easy at all.
<div>If you are ever moving, I DO NOT recommend using Eezi Move. We used them for our last move and they are definitely not easy at all. Our furniture was damaged as their staff are careless and not well trained at all. They are not careful and do not carry or handle things properly. We decided to use Eezi Move as they have a good reputation and they are supposed to be professionals but they are actually not. They just rush to get the job done as they have so many jobs booked for a day. The staff are tired and the attitude is not great. They were using our pedestals as chairs which is so unprofessional. I complained and it took 26 days for me to receive a condescending email. No phone call, no apology, just an email saying that moving is risky and that it is not their fault. If I had unhappy customers, I would definitely try and sort the problem out but no responsibility is taken by Eezi Move. They only show their good reviews and happy customers on their Facebook page. Bad service, bad attitude, unprofessional, not trained, disgusting and unprofessional</div>
Yes this was posted on a Sunday as I received the response to my complaint yesterday.
Very nice of you to reply so quickly when this complaint is now in the public eye when it took 26 days for your Customer Care to get back to me after I complained.
I want a manager to contact me. Your customer relations department has not assisted me at all.
It is not alleged at all. You staff while downstairs at our new property were using our pedestals as seats.
Anyway that’s just part of it. Our furniture which is less than a year old is damaged as your staff is not well trained and do not know how to professionally move furniture.
You are welcome to look into my complaint my reference number is 894206. You can then see the full story and the ridiculous reply that I got from Eezi Move to my complaint.
Yes this was posted on a Sunday as I received the response to my complaint yesterday.
Very nice of you to reply so quickly when this complaint is now in the public eye when it took 26 days for your Customer Care to get back to me after I complained.
I want a manager to contact me. Your customer relations department has not assisted me at all.
It is not alleged at all. You staff while downstairs at our new property were using our pedestals as seats.
Anyway that’s just part of it. Our furniture which is less than a year old is damaged as your staff is not well trained and do not know how to professionally move furniture.
You are welcome to look into my complaint my reference number is 894206. You can then see the full story and the ridiculous reply that I got from Eezi Move to my complaint.
