MB
Michelle B

1 reviews | Active since Nov 2012

23 Apr 2023, 08:40

Eezi move not easy at all.

<div>If you are ever moving, I DO NOT recommend using Eezi Move. We used them for our last move and they are definitely not easy at all. Our furniture was damaged as their staff are careless and not well trained at all. They are not careful and do not carry or handle things properly. We decided to use Eezi Move as they have a good reputation and they are supposed to be professionals but they are actually not. They just rush to get the job done as they have so many jobs booked for a day. The staff are tired and the attitude is not great. They were using our pedestals as chairs which is so unprofessional. I complained and it took 26 days for me to receive a condescending email. No phone call, no apology, just an email saying that moving is risky and that it is not their fault. If I had unhappy customers, I would definitely try and sort the problem out but no responsibility is taken by Eezi Move. They only show their good reviews and happy customers on their Facebook page. Bad service, bad attitude, unprofessional, not trained, disgusting and unprofessional</div>

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Replies (5)
Eezi Move
Eezi Move's reply23 Apr 2023, 11:18
Official
Hi Michelle, we're terribly sorry to hear about your experience with us. Our head of Customer Relations will have a look at your complaint during business hours, since this review was posted on a Sunday morning. However, we'd like to know more about the pedestals and why our employees alleged use thereof is considered disgusting? We don't condone such behaviour, however we'd like to get the full picture. We look forward to hearing from you. Kind regards 
MB
Michelle B's update23 Apr 2023, 17:15
Reviewer Update
Hi there.

Yes this was posted on a Sunday as I received the response to my complaint yesterday.

Very nice of you to reply so quickly when this complaint is now in the public eye when it took 26 days for your Customer Care to get back to me after I complained.

I want a manager to contact me. Your customer relations department has not assisted me at all.

It is not alleged at all. You staff while downstairs at our new property were using our pedestals as seats.
Anyway that’s just part of it. Our furniture which is less than a year old is damaged as your staff is not well trained and do not know how to professionally move furniture.

You are welcome to look into my complaint my reference number is 894206. You can then see the full story and the ridiculous reply that I got from Eezi Move to my complaint.




Eezi Move
Eezi Move's reply24 Apr 2023, 10:17
Official
Hi Michelle, thank you for your response. We will be in contact with you to discuss your complaint in detail. Kind Regards
MB
Michelle B's update02 May 2023, 12:58
Reviewer Update
It’s been over a week and still no call to discuss my complaint. Eezi Move only cares about happy customers and they are not interested in dealing with unhappy customers
Eezi Move
Eezi Move's reply03 May 2023, 14:05
Official
Dear Michelle, we did not forget about you, we promise. We will be in contact soon. Kind Regards