JR
Jimmy R

1 reviews | Active since Oct 2013

12 Mar 2025, 10:53

Eezi Move? Nope, it’s easier to throw your money and furniture down the drain!

I have Chronic Leukaemia and therefore re**** on my children to handle my move. After delivery of my furniture, there was some moving damage as well as rain damage. Now, according to the “fine print”, you need “special insurance” for rain, so if you want to use Eezi Move make sure it’s not raining as obviously none of there trucks are waterproof. After a huge argument, the finally agreed to look at our claims but need a 30 day period to process - imagine you’re without essential belongings for 30 days. During this period, and even up to now when I call, I’m refused to be put through to “Customer Care” as they are in meetings all day long, so one seems to wonder when they serve the customer if you can’t contact them? Apparently you are “allowed” to communicate on mail which they don’t bother to answer anyway, so in short, if you want to lose money and have damaged furniture to be delivered and then thrown aside, give Eezi Move a call! Their “Customer Care Team” is ready to take your call, until you make full payment that is, then you’re nothing. Look at their other reviews - all customers complain about damages without receiving compensation

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Replies (14)
Eezi Move
Eezi Move's reply12 Mar 2025, 10:56
Official
Dear Jimmy, we're terribly sorry to hear about your experience with us. 
JR
Jimmy R's update12 Mar 2025, 11:00
Reviewer Update
Is this response a joke or what?
Eezi Move
Eezi Move's reply12 Mar 2025, 11:03
Official
Unfortunately not, you will receive correspondence from our Customer Care department.  Regards
JR
Jimmy R's update12 Mar 2025, 11:05
Reviewer Update
Ah, as soon as they’re out of their 24/7 meetings and can’t actually take customer calls, being a “Customer Care” department. Been hearing this for a month now, is it actually in your training manual?
Eezi Move
Eezi Move's reply12 Mar 2025, 11:14
Official
We have nothing further to add Jimmy.
JR
Jimmy R's update12 Mar 2025, 11:15
Reviewer Update
Thought as much, point proven
Eezi Move
Eezi Move's reply12 Mar 2025, 11:23
Official
We have escalated the matter. You will receive feedback from our Customer Care department shortly. 
JR
Jimmy R's update13 Mar 2025, 19:05
Reviewer Update
  1. Your complaint email dated 17 February 2025 has reference.
  1. We would like to thank you for your support. It saddens us that your move did not go as painless as we would have liked.
  1. Although every endeavour is made on our part to handle your items with the highest degree of care and diligence, sometimes there are circumstances outside of our direct and absolute control.
  1. Regular checks and balances are implemented by us to provide the best service possible, however, having your items handled by us in no way implies, warrants, and/or guarantees that there will be no damage.
  1. We specially require you to keep and cause your property and/or items as contained in the inventory and which are to be transported and handled adequately insured against all forms of damages in terms of Clause 5 of our Terms and Conditions.
  1. As communicated to you, we are only insured for Limited Goods in Transit Insurance for fire, collision, overturning, theft following and hijacking only in accordance with Clause 5 of our Terms and Conditions. It is the responsibility of the customer to have their items adequately insured.
  1. It Is with a heavy heart that we hereby inform you that we will not be accepting liability for the damages communicated to us.
  1. We recommend that you contact your insurance provider, should you wish to submit a claim for damages.
  1. The finding and reasons are in accordance with the terms and conditions signed by yourself.
  1. We consider the matter finalised and wish you all the best with your future endeavours.

JR
Jimmy R's update13 Mar 2025, 19:06
Reviewer Update
What a response - as longs as it doesn’t rain Eezi Move is the way to go people!!!
Eezi Move
Eezi Move's reply13 Mar 2025, 19:10
Official
We're glad you received feedback Jimmy.
JR
Jimmy R's update13 Mar 2025, 19:10
Reviewer Update
You don’t even have the backbone to call you, you can stick your wishes for my future endeavours where the sun don’t shine, good luck with YOUR future endeavours as I will make sure the message is spread
Eezi Move
Eezi Move's reply13 Mar 2025, 19:11
Official
Thank you Jimmy!
JR
Jimmy R's update29 Jul 2025, 10:32
Reviewer Update
Just an update - had a call from their lawyer to offer me R3000 to part “amicably” and I guess to take down my review for my loss in excess if R20k - if that’s not admission of guilt on their part I don’t know…Anyway, I refused this pathetic offer since it’s insulting.
Eezi Move
Eezi Move's reply29 Jul 2025, 11:05
Official
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