RC
Ryan C
1 reviews | Active since Jun 2014
23 Apr 2025, 11:09
Eezi move has a very unproffesional and intimidating way of doing business
Eezi move has a very unproffesional and intimidating way of doing business. I have received no confirmation of a collection date from their offices, or even a time frame of when the furniture will be picked up. They stipulated that the dates would be between the 26th and the 28th of April. They are asking for the balance of the amount owing but cannot give me confirmation that the move will happen within those dates as those are the only dates that can work for me. I have given grace on knowing the exact day as I do know and exact time is hard to judge.
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Replies (3)
Eezi Move's replyOfficial
23 Apr 2025, 11:12Dear Ryan, we're terribly sorry to hear about your experience with us. Please provide us with your reference number in order to assist. That being said, being in the logistics industry, it is clearly stated that your removal dates will be communicated to you within 2 days prior to your move. Our Operations department spend a lot of time and energy optimizing every route to ensure that your items are transported in the most cost effective and efficient way possible. Perhaps your definition of unprofessional might be a bit misleading?
Eezi Move's reply23 Apr 2025, 11:12
Official
Dear Ryan, we're terribly sorry to hear about your experience with us. Please provide us with your reference number in order to assist. That being said, being in the logistics industry, it is clearly stated that your removal dates will be communicated to you within 2 days prior to your move. Our Operations department spend a lot of time and energy optimizing every route to ensure that your items are transported in the most cost effective and efficient way possible. Perhaps your definition of unprofessional might be a bit misleading?
RC
Ryan C's updateReviewer Update
24 Apr 2025, 07:54Good day
I know an exact date and time can only be given within 2 days before the move. The issue that concerns me is that the estimated moving dates weren't confirmed. The email states that the estimated days for collection were between the 26th and 28th. The email also indicated that the balance of payment was due 3 days prior to the collection of goods.
An email was received demanding payment well before the 3 days before the estimated dates described above. This worried me as it was planned to do the move between these dates. All I wanted was confirmation that the move would take place within those three days, which you couldn't give me. It would have put me in a very difficult situation if your movers arrived before or after those days.
The matter, however, has been resolved, and I do appreciate the prompt feedback from your team. It was just unfortunate to have to take things this far to get answers
I know an exact date and time can only be given within 2 days before the move. The issue that concerns me is that the estimated moving dates weren't confirmed. The email states that the estimated days for collection were between the 26th and 28th. The email also indicated that the balance of payment was due 3 days prior to the collection of goods.
An email was received demanding payment well before the 3 days before the estimated dates described above. This worried me as it was planned to do the move between these dates. All I wanted was confirmation that the move would take place within those three days, which you couldn't give me. It would have put me in a very difficult situation if your movers arrived before or after those days.
The matter, however, has been resolved, and I do appreciate the prompt feedback from your team. It was just unfortunate to have to take things this far to get answers
RC
Ryan C's update24 Apr 2025, 07:54
Reviewer Update
Good day
I know an exact date and time can only be given within 2 days before the move. The issue that concerns me is that the estimated moving dates weren't confirmed. The email states that the estimated days for collection were between the 26th and 28th. The email also indicated that the balance of payment was due 3 days prior to the collection of goods.
An email was received demanding payment well before the 3 days before the estimated dates described above. This worried me as it was planned to do the move between these dates. All I wanted was confirmation that the move would take place within those three days, which you couldn't give me. It would have put me in a very difficult situation if your movers arrived before or after those days.
The matter, however, has been resolved, and I do appreciate the prompt feedback from your team. It was just unfortunate to have to take things this far to get answers
I know an exact date and time can only be given within 2 days before the move. The issue that concerns me is that the estimated moving dates weren't confirmed. The email states that the estimated days for collection were between the 26th and 28th. The email also indicated that the balance of payment was due 3 days prior to the collection of goods.
An email was received demanding payment well before the 3 days before the estimated dates described above. This worried me as it was planned to do the move between these dates. All I wanted was confirmation that the move would take place within those three days, which you couldn't give me. It would have put me in a very difficult situation if your movers arrived before or after those days.
The matter, however, has been resolved, and I do appreciate the prompt feedback from your team. It was just unfortunate to have to take things this far to get answers
Eezi Move's replyOfficial
24 Apr 2025, 08:12We're glad the situation could be resolved Ryan and apologize for the unnecessary stress this has caused.
Eezi Move's reply24 Apr 2025, 08:12
Official
We're glad the situation could be resolved Ryan and apologize for the unnecessary stress this has caused.