DW
Dolf W
1 reviews | Active since Aug 2019
14 Sept 2023, 14:45
Eezi Move - Great service but be aware of the team moving your furniture
We made use of Eezi Move when we recently moved. From the first pint of contact till the last contact is seamless. The office staff is very helpful and manage your expectations very well. However the team who actually arrive at your home who represents Eezi Move and is the face of the compan let the Eezi Move team down. Their attitude, their ‘silent message’ that they need a tip (Even after buying them a KFC Meal Each) and not pointing out if they scratched (deep) an almost 100 year old oak table leaves a bitter taste in my mouth and I will think twice making use of Eezi Move again.
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Eezi Move's replyOfficial
14 Sept 2023, 19:52Hi Dolf. Thank you so much for taking the time to review our Company. We're so glad to hear about your initial experience with us. We do apologise that the moving team did not provide you with an EEZI MOVE. Although our team members are meticulously trained, it is important to us that our training and policies are adhered to. We'd love to discuss the matter further with you. Kindly provide us with your reference number so that our Customer Care department can be in contact. We look forward to hearing from you. Kind regards
Eezi Move's reply14 Sept 2023, 19:52
Official
Hi Dolf. Thank you so much for taking the time to review our Company. We're so glad to hear about your initial experience with us. We do apologise that the moving team did not provide you with an EEZI MOVE. Although our team members are meticulously trained, it is important to us that our training and policies are adhered to. We'd love to discuss the matter further with you. Kindly provide us with your reference number so that our Customer Care department can be in contact. We look forward to hearing from you. Kind regards