EEZI MOVE don't know how to communicate.

I've used EEZI MOVE a few times and if things go well , then they good, the minute there is a problem they disappear off the face of the earth. They do not respond to any email or WhatsApp. They moved my household of furniture from Midrand to Sandbaai in June. Truck arrived in Sandbaai after 20:00. They only finished after 23:00, leaving me with a broken couch, the actual frame is broken, even is they had wrapped that it would still have broken. my TV stand is only in pieces, the wood is actually broken, the glass is perfect. They then forgot to off load 3 drawers. I received an email from Delaan, saying they would drop the drawers off on the 15th July. Well true to form that was the last communication I received from them. 15th has come and gone and no drawers. Also no communications about my damaged furniture. my reference number is 831726, because all EEZI move will do to respond to this is ask for my reference number and then nothing happens. How do they expect their staff to be working till 23:00 ? They quick to say do not tip our staff.