TK
Tas K

1 reviews | Active since Apr 2023

07 May 2025, 08:52

DISASTOROUS MOVING EXPERIENCE

Eazimoves came in highly recommended but it was a nightmare experience. We moved from Durban to Cape Town.

We were given last minute dates for prepacking, packing and for offloading putting us under extreme pressure and stress.

The goods were hurriedly packed and stacked into the trucks; resulting in damaged furniture and smashed boxes. Whilst unpacking, the boxes and furniture were stacked upside down, despite boxes being marked fragile with arrows on them. Many items of furniture are damaged as no care was given.

The job was rushed and now the company refuses to accept responsibility for broken or missing items. Its been a ********** experience.

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Replies (7)
Eezi Move
Eezi Move's reply07 May 2025, 08:55
Official
Dear Tas, please confirm if you were in contact with our Customer Care department? You've made quite a few serious allegations so we'd like to make sure this matter is adequately dealt with. According to our records, you did not refer any complaint to our Customer Care department?

Best regards,

TK
Tas K's update07 May 2025, 08:59
Reviewer Update
I informed the Consultant. The allegations can all be substantiated
Eezi Move
Eezi Move's reply07 May 2025, 09:00
Official
We suggest you contact our Customer Care department where your allegations can be substantiated.

Best regards,

TK
Tas K's update07 May 2025, 09:14
Reviewer Update
They can contact me if they care
Eezi Move
Eezi Move's reply07 May 2025, 09:28
Official
Unfortunately we require written confirmation from you relating to your complaint. By responding to you on this platform, we have contacted you and shown you we care :) Now we require you to follow the correct procedures. Thanks in advance.

Best regards,

TK
Tas K's update07 May 2025, 09:32
Reviewer Update
You responded to my Hello Peter Complaint
Eezi Move
Eezi Move's reply07 May 2025, 10:00
Official
Exactly, now we require you to follow the procedure you agreed to when utilizing our services.

Best regards,