Disappointing under new management, it’s all about the money.

Five years ago, we received excellent service from Eezi Move, and I had no doubt I would use them again. Under new management this year, it was all about money and customer service went out the door. They tried to squeeze as much money out of me as the possibly could. The delivered twice to the same address in 2 weeks. Broke many items, including a solid metal chair?! When they had a challenge second time round with access, they blamed me for not providing the information and referred me to their “fine print”. The access wasn’t changed from the previous 2 weeks. I am not a truck driver and I don’t have knowledge of their packing…. How was I to know??? But still they insisted and additional charge on the day of nearly R2000, because they didn’t do their homework. The consultant laughed at me over the phone when I questioned it. It is unfortunate that they have lost their human touch …. aI could just as well have done the move. I’m sure when I claim for the broken items, I will be referred to the “fine print” again. Or perhaps I was taken for a ride, because I’m a woman?