Disappointing Move with items missing

EeziMove packed up our belongings in June 2024. We took the option for the packers to pack up the majority of our belongings. On day 2 of the packing, the Person in charge of the packing advised me that they had run out of labels for our boxes and that they would label everything once it got to the Warehouse (where all our good would be stored as we were renovating). Our furniture and goods were delivered in September 2024 to our new home. Once we completed the unpacking in we realized that we still have numerous items missing, one of them is sadly a gift our son brought us from overseas. We will probably find that more things are missing as time goes by. We have been having ongoing communications with firstly the Agent who initially helped us with the planning (and who assured us that nothing would go missing, and then we were passed onto their Customer Care Department (emails and calls). When I called to find out what was happening, YOU DO NOT PASS GO!, I was told by the Receptionist that the Customer Care Department was investigating. To date, we haven’t heard anything from ANYONE at EeziMove and deeply disappointed in how they have handled the matter as they seem to really care and dusted their hands off the whole matter.

With everyone who has moved, trust plays a very important role and that's what we do, trusting the team and the company with your belongings and sadly they did NOT deliver.

I would highly recommend anyone who is moving to take photos of EVERYTHING whilst they are packing so that you may not be in the position we are in. Make sure what is to be wrapped and unwrapped! We were expected to unwrap and lift a piano!

My one regret in my exhausted state was not to contact our Consultant re the missing labels but ... I did trust someone! Hopefully we don't ever have to move again!