Damaged new laminate floors and no response

We booked Eezi Movers for two furniture moves (one beginning of July and the other end of July 2015). <br> <br> On the first first, our brand new laminate floors were scratched. <br> <br> Furniture was put over the scratch so we would not notice. <br> <br> We were required to take photographs and complete a form. <br> <br> Next we were told that damages happen and its accepted in our contract. <br> <br> Our argument is, the floors are so new, there is not a mark anywhere else. <br> <br> We are also not unreasonable, we bought extra laminate at the time of installation and said Eezi Movers only needed to get someone in to replace the boards damaged. We would supply the boards. <br> <br> In two months this has not been resolved. The last month Gerard has not even bothered to respond. <br> <br> Name and shame. <br> <br> The person who took our booking was very helpful but the customer relations manager is POOR at customer relations.