Communication is a problem

Since 9 January 2025 we have decided to use them to move from Limpopo to Mpumalanga on 5th February 2025 communication was not very good. I have called and sent messages for confirmation of the date but no answer. On 20 January we paid the deposit and still no date. Today 4 February we have paid the full amount outstanding. Still no feedback on confirmation of the date??? HUGE COMMUNICATION PROBLEM🤯🤯I have phoned them several times today but still no feedback and the amount we have paid for this service is not small. Hoope to get any feedback before end of the day. Very unsatisfied customer