Can't admit when they got it wrong

We used Eezi Move multiple times or small and large moves. We were very loyal and just used the company over and over. In our last move, we had some issues with communication. The "manager" did not respond and we had to contact them over and over to get everything sorted. It clearly put their nose out of joint. We just contacted them again today about another move (showing once more our loyalty to them) and we received a response by email saying "Based on our interaction with you in the past, we do not think we are the right company for your needs." We have all the correspondence to back up what we are saying. No-one is saying they don't have a right to deal with whomever they choose, but they never admitted doing anything wrong and it showed poor form, as far as we are concerned. Perhaps its best to say, that in future, based on our latest interaction with them, we will be finding someone else to do the move. When we dealt with Brandon, everything went much better.