Breaking Bad

The service pre-move from EeziMove was really great. No complaints there. But on the day of the move, they were four hours late and have still not told me why they were late (it is now a month later). They only apologised for being late. Then, when they loaded the truck, the stove almost fell of the trolley, but when they unloaded the truck at the new house, they had broken my wooden TV stand somehow between loading it onto the truck and off-loading from the truck. They just refuse to accept responsibility for that and did not even apologise for it. I have spoken to them but I want to know why they were late (customer services said they would let me know, but I have not heard from them) and I want at least an apology for breaking the TV-stand.