Boxes stollen, Eezi move won't take responsibility

Because I've used Eezi move in the past and had recommended them I used them to move me from Queenstown to Pretoria. I took out and paid additional insurance fees, and ensured that they pack boxes etc. The day of the move went well except for the moans and laziness of the foreman/driver

Then they delivered, they were tired, rushed and we're extremely unprofessional so much so that I had to get them to send a supervisor to assist. I marked off each item and each box as per inventory list. 2 boxes not delivered. Was told that I must record this and that they would then look for them or replace the content. Well those promises were made 9 December 2024, now there is no boxes no insurance (****med me out of that money) and REFUSE to pay out for items missing.