RE
Ruaan E

1 reviews | Active since Aug 2017

12 May 2026, 11:23

Be careful for EEZI MOVE Furniture Removals

We moved from Wellington to Langebaan in April 2026. The move went well and communication was great, until we had a complaint. Our new Samsung Fridge was bumped and the door dented, the worker showed me that he bumped the door. I told him to not to worry as I felt sorry for him. ( that he might be held liable) Opening some boxes at least 7 plates and glass buckets were broken, again we excused them, as moving is hard work. Three weeks later we opened the last bags and boxes, and two Goose King Duvets were missing. We were told that we had 2 days to complain, no excuse and that is that. How can a large move with 60 and more boxes be unpacked in two days. They ignored my last email and that was that. I want to warn customers to search their trucks inside before they leave for hidden goods. They will not take responsibility, and use wooden crates to pack as your glassware will be broken. Pictures with dates were send to them to no avail.

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Replies (3)
Eezi Move
Eezi Move's reply12 May 2026, 11:26
Official
Good day, Ruaan. We apologise for the inconvenience. Please advise if the matter was escalated to our customer care department? 
RE
Ruaan E's update12 May 2026, 11:48
Reviewer Update
Good day, yes it was escalated to customer care and the emphasized that we had TWO DAYS to complain and that is that. Even pictures with dates did not help.
Eezi Move
Eezi Move's reply12 May 2026, 11:50
Official
Noted, we will look into this matter.