Bad customer service and lack of accountability for damage

I wouldn't recommend this company. The consultant was difficult to work with, there were automated WA messages that kept on popping up around payment and that my trip would be cancelled if I didn't pay the o/standing balance today, the communication on where the truck was going to meet me was terrible as there were two meeting points (one was storage & the other a house in Fish Hoek). I was just told between 8.00- 10.00am originally until I asked for a specific time and had to clarify the meeting point on the morning?! The worst part is that the movers scratched the tiles leading into the kitchen (which I pointed out to them and the driver at the time) when moving my fridge in but because I didn't send a mail to them within two days this nullifies their responsibility. Even when trying to point out that the driver and movers were aware and I reported it late as I was hoping with some cleaning the scratches may come out (and agree I could have reported it earlier) but was too busy unpacking and working to get to it any earlier. I am so tired of policies and processes dictating whether companies take responsibility for their actions! The tiles were damaged by Eezi Move. They should take ownership and fix it. That's the bottom line. They have absolutely zero idea of customer service. Nothing. Moving companies should make the move easier, not harder. I will never use this company again, nor will I recommend them! Wendy