Awful customer service - Stressful experience

To be honest I am happy with the movers who did the manual job of packing and handling all my items with care. But I am not happy with the customer service provided by the staffs behind the phones. They sound very professional and courteous but in all honesty from the time I requested a quote to the final delivery date, I had to push to get an email, a phone call or a confirmation back. My account manager was Chantene, she was nice but always busy with some calls or meetings and would reply after 24hours. It was a very stressful experience in my opinion. I have paid nearly R10,000 for a poor service. This move was not EEZI as they presumed despite the movers handling my items properly - nothing was damaged or ******. Another point to mention is the Operations department - they give you a time but they don't stick to it, I had to leave my work and drop everything because they were already "half an hour away" when they were suppsoed to be there in 3hours time.

Eezi Move should do better for the price that we pay!