Avoid at All Costs – Terrible Service & Zero Accountability

I strongly advise against using Eezi Move for any moving services. My experience with them has been nothing short of a nightmare, and despite multiple attempts to contact them, they have completely ignored my concerns.

I entrusted them to move 26 boxes from Johannesburg to Umhlanga, yet one box never arrived, and 22 of the 25 that did were so water-damaged and broken that they were beyond salvage. Many of my belongings inside were also ruined. Among the damages:

My mattress arrived soaked and stained.

The matching bed base was wet and filthy.

A bed’s wooden vertical support was broken.

My bedside table’s handle was broken.

My headboard was so water-damaged that the wood is swollen and discolored.

To make matters worse, my delivery was delayed by a full day, despite the fact that I explicitly confirmed beforehand that delivery needed to happen by Sunday at the latest—a deadline they assured me was achievable. Instead, I was only informed on the Wednesday prior that delivery would take place on Monday, leaving me stranded without my belongings.

On top of that, I paid for a shuttle service at the drop-off location and specifically informed them that the vehicle could not exceed 2 tons due to complex rules. They sent a 2.4-ton truck, which I had to turn away. I was then promised the correct vehicle was on its way— it never arrived. I have yet to receive any refund for this failed service.

I have photo evidence of the damage and email correspondence proving their promises, yet Eezi Move has completely ignored my complaint. No apology, no explanation, and certainly no attempt to rectify the situation.

This is hands down the worst moving company I have ever dealt with, and I would not recommend them to anyone. If you value your belongings and expect even a basic level of professionalism, stay far away from Eezi Move.

Emails to customer care go unanswered.