1 reviews | Active since Jun 2021
Absolutely NOTHING is Easy about doing business with Eezi Move
Absolutely nothing about doing business with Eezi Move is easy ! My wife and I invited 5 removal company representatives to accompany us (Both my wife and I were in attendance) us through the property, room for room, to complete a thorough assessment of items that needed to be moved and furnish us with a quote. Eezi move was not our first choice, and unfortunately due to unavailability, our first choice could not handle our move. Fast forward to the day of the move, the driver of the removal truck informed me that a water feature (that was part of the quote and listed as an item that should be moved) could not be moved by his truck as his truck is too high and that a different truck will be summoned to handle the water feature. During the course of the moving day, I enquired a number of times about the "other truck" and I was not given a conclusive answer. Fast forward a number of hours, the truck was closed and departed without our water feature. The removal staff unloaded our goods at rapid pace and with little care, needless to say many of our goods were damaged and our water feature was not moved. Upon enquiry directed at Eezi Move Head office, I was called by telephone by a very aggressive female staff member who informed me that they do not move any item that 2 or 3 men cannot carry, and informed me to check their T's and C's. I asked why the item was then included in the quote, to which I did not receive an answer, only that they would either refund me an amount and I need to get a different company to move the item, alternatively, they would move the item, but at an additional cost......... I attempted to converse with said aggressive female staff member, who literally interrupted me and told me that she will not speak to me any longer and that I need to lodge my complaint with their legal representatives - Which I did - in writing, and the ONLY response I have received (To date) was that said legal representative was on study leave. I in formed Eezi Move that I did submit a complaint to their nominated Legal representative and by way of an automated out of office mechanism was informed that this person is on study leave.....I have yet to receive any further communication from Eezi Move. You would be better off renting a 6m trailer and handling your own move than to engage with Eezi Move
The fact that the response took a full 7 minutes, is probably an accurate reflection of how much.....or little you actually care.
Your statement above: Our Customer Care department went out of their way to try and resolve your complaint and was unfortunately met with rude and distasteful behaviour from yourself. ....is not accurate.
I was probably rude, as I was upset..............
I am VERY much interested in finding a solution, that works for me.......
Pls explain to me how expecting a removal company to actually move an item that was quoted for and paid for is unrealistic and unreasonable?
Nonetheless.
Anybody reading this can very clearly see from your response, how little you care about customers and their complaints. I am sure Eezi Move is going to be the recipient of much reputational damage, not only by my review, but also by your obtuse and quite honestly "unintelligent response"
Keep going though.................
You are not doing yourselves any good service.
The fact that the response took a full 7 minutes, is probably an accurate reflection of how much.....or little you actually care.
Your statement above: Our Customer Care department went out of their way to try and resolve your complaint and was unfortunately met with rude and distasteful behaviour from yourself. ....is not accurate.
I was probably rude, as I was upset..............
I am VERY much interested in finding a solution, that works for me.......
Pls explain to me how expecting a removal company to actually move an item that was quoted for and paid for is unrealistic and unreasonable?
Nonetheless.
Anybody reading this can very clearly see from your response, how little you care about customers and their complaints. I am sure Eezi Move is going to be the recipient of much reputational damage, not only by my review, but also by your obtuse and quite honestly "unintelligent response"
Keep going though.................
You are not doing yourselves any good service.