A move without compassion

I regret to share my incredibly disappointing experience with EEZI Move. We hired them to collect items from Destination A and deliver them to Destination B, expecting a level of professionalism and care. Unfortunately, what followed was an experience that left us devastated.

If a company is judged by its ability to respond in adverse situations then Eezi Move fail dismally. I only gave one star as the option for none is not there.

The team arrived late and seemed rushed right from the start. Concerned about the safety of a family heirloom—the China Cabinet given to me by my late mother—my sister offered bubble wrap for additional protection. This offer was declined with a dismissive assurance that they "knew what they were doing."

When we received our items at Destination B, our hopes for a smooth delivery fell apart. Most of the boxes showed clear signs of damage, and we were heartbroken to learn that the China Cabinet had also been damaged during transport. Upon unpacking, we discovered that the curved glass on both sides was smashed, along with the mirror glass at the back. The shelves for the cabinet were also missing. The emotional toll of this loss was immense, considering the sentimental value tied to this piece.

Despite my distress over my mother’s passing and the damage to my, EEZI Move's management exhibited a complete lack of compassion. After reporting the damages and missing items, we received a reference number and were told we’d receive feedback within thirty days. After waiting and feeling powerless, I tried to follow up without success, my husband got involved only to be blocked repeatedly by reception, with management refusing to take calls or provide updates. It felt like they were hiding behind their receptionist, lacking the decency to address our concerns directly.

Given the circumstances, I even found the exact China Cabinet for sale and suggested that EEZI Move collect it to help us restore the unit. However, they failed to acknowledge my suggestion, further emphasizing their lack of willingness to compromise and address the situation.

Not once did they acknowledge their negligence or apologize for the damage they caused. Instead, they offered an insulting R1000.00 to make this situation go away, which only added to our frustration. This was not about receiving a monetary payment but rather a resolution to a very distressing service delivery. This experience has been utterly disheartening, and I cannot recommend EEZI Move if you are looking for a Moving / Transport company that values care and compassion.