A CASE OF CUSTOMER SATISFACTION GOES WRONG

A CASE OF CUSTOMER SATISFACTION GOES WRONG. All went very well from our house in Edenvale to EEZIMOVE Storage in Durban , then onto Palm Lakes via Santorini, Shakas Rock . On unpacking our furniture in the retirement village the driver of the removal truck noticed and pointed out damage on my wife's Dressing Table which had been newly refurbished in JHBG. He reported it to the controller with pictures and the details. I followed up with emails to EEZIMOVE customer service to no satisfaction. I was told verbally that management had made a decision not to re-emburse us, we must go to our insurance. I advise them that it was an EEZIMOVE employer who had put our speakers with metal feet on top of the dresser and that was were the damage came from, not an insurance claim were I would have to pay an excess. To date I have not been advised officially that EEZIMOVE would pay for damages done by their staff. BEWARE