unacceptable directors response

good day

I have bought some products on the SARCDA show while ago. I have bought them from weschler the product is eetrite. so my customer complained that after once using the roasting bowl in the oven after cooking a chicken, the bowl did not come clean. they brought the product back and I discovered that it seem to me that the specific area of the bowl is not polished like the rest of the bowl. I replaced it for my customer as this is a service and I delivery a good service. this is the first time that I bought the eetrite product. the director eventually after we have been awiting for a response phoned us back and said the customer must have done something wrong because they never had a problem. I asked him if he cant just look at the product because he will see that its a factory fault and the bowl is not ppolished, we he just said "listen this has never happened happened and I cant see how this is my problem" I said to him are you seriously telling me this even if you have not inspected the product?this is where he atarted shouting at me and told me that i must give him the customers number he will phone the customer.

I refused because he has terrible manners and service does not exists. he just refused , I feel as a consumer, this is unacceptable.

the directors of Weschler name is Mike Mckay. they only supply shops and does not deal directly with the public. ********** **********

thank you Eileen Linric blinds and decor