No customer service from a Eetrite or Wechsler. Waste of time and money

I bought a Eetrite Tetsubin teapot from Takealot for my moms birthday. When it arrived the apparent enamel inside was just streaming off and there was rust on the inside. I emailed a complaint to Eetrite- no reply. I tried calling Eetrite to hear if they have had this issue before. The phone rang and rang and rang. Eventually someone answered and I was transferred to another department. The phone rang and rang till I eventually put down and re dialed. Again the phone rang and rang. 5 minutes later someone answered and I asked if it's normal for phone to ring so much. I was told she was in the bathroom that's why she couldn't answer.... so only one person to answer and don't think the client needs to i when she goes to the bathroom. They couldn't help and told me to contact Wechsler, I emailed the email address on their website with no reply. I tried phoning them at 4pm. Someone answered but the call got dropped. Tried calling again. Continuously tried calling for over half hour and no one answered. Surely this is not the customer service one should receive from such a company. Absolutely unacceptable. Will be retune this teapot and Eetrite will not have me support them ever again as a client