Poor service

As per website information, " customer service is not a department butility everyone job" Totally untruthful & all sales representatives, managers & MD are all ***** not even talking about there own workshop ******s

In late November 2020 I purchased a 2015 Ford ranger 2.2 TDCI. On the day of the sale the sales rep Hendrik informed me that the dealership is giving 6 months warranty exclusive from the extra motor warranty. Not even a week passes and issues start. I called the sales rep and he informed me that I must bring the vehicle in, which I did! 3 days later I got the vehicle back on the same day on my way home another problem arises with the same issues. I called them again while I struggle on my way home. Took the vehicle back to the the next day. A half of the day they called me back and confirmed that I can collect the vehicle. Which I then did at 18:00.

A week later the same issues arise again which I called the again. This time the vehicle was standing for more than a week for repair. Here is the great news,EGM put a warranty claim in on my name to get the vehicle repaired "now ask yourself where is the so called 6 months warranty from the dealership " Got the vehicle back on the 22 December 2020, as I was about to go on leave. On the 24th December 2020, I left my place of residence towards Pretoria at 03:00am. On my way to Pretoria issues started all over again. Try calling the dealership no one answers the calls. Got in Pretoria at 21:00,try calling everyone again so far that I even left a message on the Manager Cassie phone on what's up recorded that I amay not happy with the vehicle and that they must cancel the deal. He does not even respond.

Got back to BFN,decided to get second opinion from outsourcing mechanical company which the have given me a full report. Took it to EGM whereby they asked to took it for another opinion which they also confirmed the same issues. Now this said the vehicle has been repaired again on a claim of the vehicle warranty that is on my name. " again no 6 months warranty from the dealership." I then decided to report it to MFC which then gave the dealership 7 working days to respond.

Guess who responded, a legal firm contract by EGM called by SEESA. The response is as follows: The dealership is still awaiting the final assessment and quotation and approval before any details can be provided.

Mean while the vehicle has been all ready repaired by another contractor who has received authorization to repair from EGM and the vehicle warranty. The vehicle is collected by the dealership after repairing and still with the dealership.

I the got hold of the MD on friday 19th February on what's up after he refuses any unknown calls on he cell. He reply he knows about my issues and he is investigating the issues. I even sent him a couple other messages as proof that I was complaining and requested the deal to be cancelled. Guess what he does not read nor reply.

It is even more worrying that the vehicle is still there and that they might sabotage the rest of the vehicle.

I will never refer any person to buy a vehicle from any of EGM dealerships.

Never ever

Note that this matter are being now referee to MFC and the Motor industry on buds man

Please no matter how good the vehicle looks or the deal sounds don't buy from EGM