Educor keeping my refund with CEO and management not providing feedback

Good Day,

I submitted my refund request on the 5th of Feb, was informed it takes 90 days to process a refund! How in the world is this legal, keeping someone’s money for this long? Educor ‘s policies are designed to suit themselves, not the client; they make interest on your money and keep you waiting

Nevertheless, I escalated the 90 day rule to their customer service manager who told me I must give compelling reasons why my money must be refunded in less than 90 days which is absurd. I however did this on 23 February and he informed me he sent an email to a Mr Asmall who I presume is responsible for refunds. Been waiting for 8 working days now for this Mr Asmall to read his emails and make a decision! Does this person even exist???

Frustrated with lack of feedback, I sent an email to the CEO - Mr Charles Reeves. He also has not responded or acknowledged my email, he is UNAVAILABLE to respond and attend to customers. I guess poor customer service is the culture in Educor! And then you wonder how are they teaching customer service s****s in their institutions if it’s not in the DNA???

Educor, please refund my money without delays.