BAD CUSTOMER SERVICE FROM EDUCOR( DAMELIN)

Disgust and disappointment would be an understatement to express the total disregard and a classic display of lack of professionalism from Educor and its employees. It has been 13 months since i submitted a refund claim for an amount of R2000 which i had paid for tuition for my sister at Damelin Port Elizabeth Walmer campus.

My initial communication with the PE office was with Ntombizodwa Kondlo and Zimkitha Mzimane, who finally this year in June they referred me to their Educor head office where i spoke with Zinhle Ndimande and her supervisor Shane Shaw. These two have been unprofessional in their conduct by making promises to provide me with feedback and never doing so. Initially they told me that my refund was approved to be paid on the 13th of September and that only R1500 would be refunded as the R500 was a non refundable registration fee. The 13th came and passed and no payment was made. No communication was forthcoming from either one of them after promising to follow up with their finance department and providing feedback.I kept phoning them on countless occasion and they could only tell me that they are waiting for feedback from finance. It became blatantly clear to me that they were both lying and didn’t have a credible excuse for non payment. How can an institution of Educor stature struggle to refund a mere R1500. another excuse was that their finance payment system was having problems. Does this mean that all their creditors have not been paid in the past two months because of the systems issue. What a blantant lie.

It is now 14 days since the 13th of September 2019 when the payment was supposed to have been done and 13 months since my refund claim submission for a simple refund of R2000 and Educor has failed to do right by me. They say "At Educor we value hearing from you as building lasting relationships is our priority", but this is just a fancy PR statements which they obviously do not subscribe to.

I WILL NEVER ENCOURAGE ANYONE TO CONSIDER ENROLING WITH EDUCOR IN ANY OF THEIR PROGRAMMES AND COURSES. THEY DON'T UNDERSTAND THE MEANING OF CUSTOMER SERVICE AT ALL. SHAME ON YOU EDUCOR!