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Brenda B
1 reviews | Active since Jul 2020
31 Jan 2023, 08:02
My son didn't get the help I enrolled him for.
<div>I paid R 8840.00 for a 1 on 1 Course, to Edublox to assist my child with reading, maths and learning services. When Googling them, that is what they specialise in. Afterwards the one on one, Edublox only have me an assessment for form perception, memory skills, logical thinking and eye span. There was no report for the reading, matchs and learning services. In the interview and as per a pamphlet, Edublox has open on Sat. and when I asked them to book my child for Sat. Sessions, they ignored me. I feel that I have been **** of R 8840.00 invest that I paid to assist my child with educationally. I wrote a complaint to Edublox and all they said was, they ***us on cognitive thinking. My son didn't improve at all educationally after paying R 8840.00.</div>
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Replies (5)
Edublox: Specialised reading, maths and learning services's replyOfficial
31 Jan 2023, 08:49Good day,
Your review is noted, and we will reply shortly.
Edublox
Your review is noted, and we will reply shortly.
Edublox
Edublox: Specialised reading, maths and learning services's reply31 Jan 2023, 08:49
Official
Good day,
Your review is noted, and we will reply shortly.
Edublox
Your review is noted, and we will reply shortly.
Edublox
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Brenda B's updateReviewer Update
31 Jan 2023, 08:53Dear Hellopeter, kindly note the above. They do not reply and it is upsetting when you remove my post. Please communicate with me so that I can send all evidence and affidavits as you require. I'm a very unhappy and disappointed customer, people need to hear the truth.
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Brenda B's update31 Jan 2023, 08:53
Reviewer Update
Dear Hellopeter, kindly note the above. They do not reply and it is upsetting when you remove my post. Please communicate with me so that I can send all evidence and affidavits as you require. I'm a very unhappy and disappointed customer, people need to hear the truth.
Edublox: Specialised reading, maths and learning services's replyOfficial
01 Feb 2023, 09:43Good day Brenda,We are sorry that you remain unhappy with our services despite our multiple attempts to address your issues. As per the full 24-page investigation report provided to you in June 2022, all your claims were thoroughly investigated and were found to be unsubstantiated.For example, your son’s reading progressed significantly, which you confirmed during a WhatsApp conversation towards the end of the 101 course (April 18) and indicated that you are happy with the programme.Following the report, we further invited you to discuss its findings, which you refused. Regarding Saturday classes, you were informed in advance that the classes on Saturday are only presented in English and as your son is Afrikaans, it is not suitable for his needs.You also did not accept our offer to use our online reading app for free for six months (valued at R4500) at home.We are passionate about helping learners and take any complaints very seriously, as we did yours. It is unfortunate that you chose not to engage with us.
Edublox: Specialised reading, maths and learning services's reply01 Feb 2023, 09:43
Official
Good day Brenda,We are sorry that you remain unhappy with our services despite our multiple attempts to address your issues. As per the full 24-page investigation report provided to you in June 2022, all your claims were thoroughly investigated and were found to be unsubstantiated.For example, your son’s reading progressed significantly, which you confirmed during a WhatsApp conversation towards the end of the 101 course (April 18) and indicated that you are happy with the programme.Following the report, we further invited you to discuss its findings, which you refused. Regarding Saturday classes, you were informed in advance that the classes on Saturday are only presented in English and as your son is Afrikaans, it is not suitable for his needs.You also did not accept our offer to use our online reading app for free for six months (valued at R4500) at home.We are passionate about helping learners and take any complaints very seriously, as we did yours. It is unfortunate that you chose not to engage with us.
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Brenda B's updateReviewer Update
25 Apr 2023, 21:53Wow, HelloPeter keeps deleting my response!!
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Brenda B's update25 Apr 2023, 21:53
Reviewer Update
Wow, HelloPeter keeps deleting my response!!
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Brenda B's updateReviewer Update
25 Apr 2023, 21:59Edublox Investigation was all Internal.
They tried to bribe me by offering an online package as I am not a satisfied customer! I have nothing to proof that my son's Education Needs have improved, as per they claim and advertise.
They are not telling the truth with all the facts on this HelloPeter post!
They are not passionate in helping my son improve Educationally, they just took my money of almost R9000.00 and then said to me , my son must come for extra classes for me to be able to see improvement!
After paying them R 9000.00! And there was no improvement!
The lady/teacher gave me false hope and false information in the consultation.
They tried to bribe me by offering an online package as I am not a satisfied customer! I have nothing to proof that my son's Education Needs have improved, as per they claim and advertise.
They are not telling the truth with all the facts on this HelloPeter post!
They are not passionate in helping my son improve Educationally, they just took my money of almost R9000.00 and then said to me , my son must come for extra classes for me to be able to see improvement!
After paying them R 9000.00! And there was no improvement!
The lady/teacher gave me false hope and false information in the consultation.
BB
Brenda B's update25 Apr 2023, 21:59
Reviewer Update
Edublox Investigation was all Internal.
They tried to bribe me by offering an online package as I am not a satisfied customer! I have nothing to proof that my son's Education Needs have improved, as per they claim and advertise.
They are not telling the truth with all the facts on this HelloPeter post!
They are not passionate in helping my son improve Educationally, they just took my money of almost R9000.00 and then said to me , my son must come for extra classes for me to be able to see improvement!
After paying them R 9000.00! And there was no improvement!
The lady/teacher gave me false hope and false information in the consultation.
They tried to bribe me by offering an online package as I am not a satisfied customer! I have nothing to proof that my son's Education Needs have improved, as per they claim and advertise.
They are not telling the truth with all the facts on this HelloPeter post!
They are not passionate in helping my son improve Educationally, they just took my money of almost R9000.00 and then said to me , my son must come for extra classes for me to be able to see improvement!
After paying them R 9000.00! And there was no improvement!
The lady/teacher gave me false hope and false information in the consultation.