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My Daughte app**** for ECD level 4 accredited training course for prospective teachers at Edu experts. She app**** and paid R2350-00 on 18 June 2019. She received no reply and after one week tried to call Charmaine who could not be reached. None of the office numbers worked. We asked the bank to call the person in who's name the account was held. They said to the bank they will get back to us the same day. (Never happened). Only on 9 July Susan emailed my daughter for the first time stating that she received my daughter's application. We then were refered to Morne to ask for her deposit back so that she can apply somewhere else. Morne rep**** that although they were on holiday and did not state this on their website that they were on holiday my daughter's deposit is non refundable as stated in their terms and conditions. I called Morne today to ask him for my daughter's deposit back just because it would be the ethical thing to do. His reply was that he did not think it was a valid reason to return her deposit of R2350-00 . I informed him that we will take this futher Morne got rude , told me to go for gold with an attitude and hanged up the phone. Personaly I find this very poor behaviour especially from a company that work with prospective young minds . My Daughter worked hard to save up money for this and this incident absolutely broke her faith in herself. Does this company Edu experts have financial problems that they have to ***** from a young girl.??? They have done absolutely nothing to earn the R2350-00. Even if it says in their terms and conditions that the deposit is non refundable. Absolutely appalled.