No Refund paid since November

Title: Refund not paid since November – eDreams delaying Air Canada refund

I am extremely frustrated with the ongoing lack of resolution from eDreams regarding a refund that has been outstanding since November.

I booked flights through eDreams with Air Canada for a total of R52,000 (2 passengers). The booking was cancelled more than a month in advance, well within the allowed timeframe. I was informed that a refund is due, yet to date I have not received any payment.

Despite multiple follow-ups with eDreams, I keep getting delayed responses and no clear indication of when the refund will be processed. It has now been several months, which is completely unacceptable.

At this point, this is no longer a question of eligibility, but rather a failure to release funds that are already due to me.

I am formally requesting:

Immediate confirmation of the refund amount Proof that the airline has processed the refund Payment of the outstanding refund without any further delay

If this matter is not resolved within 7 days, I will have no choice but to proceed with a chargeback through my bank and escalate the case to the relevant consumer protection authorities.

I expect urgent intervention and resolution.