****mers who do not process refunds

Complaint Regarding eDreams Hotel Booking in Cape Town

I am writing to formally complain about a hotel reservation made through **eDreams** for accommodation in **Cape Town** from **30 December** to **2 January**. Upon arrival the hotel informed us that it could not honor the booking because it was fully booked. My wife and I had travelled from Johannesburg on a late-night flight and were left without accommodation; we were forced to secure alternative lodging at short notice at an additional cost of **R4,000** for one night.

I contacted eDreams on **31 December** to request a refund and was told the refund would reflect within seven days. After follow-up calls at 14 days and again after 31 days, the refund has still not been processed. This situation caused significant inconvenience and unexpected expense.

I am so disappointed at the service edreams offers.