eDreams...more like eNightmares

Hellish service and ****mers. The prime membership is captive and despite cancellation, eDreams will continue to collect. The refund request for a cancelled flight is delayed by eDreams to frustrate customers. They lie blatantly. I cancelled on 17 July 2026. They said the airline rejected the refund request, which is untrue. I sent them 2 separate emails from the airline dated 27 August and 01 September stating that the ticket is refundable and eDreams has not actually logged a refund request through the applicable billing platform, such as BSP or ARC. Yet, eDreams persists with the lie that the refund has been rejected. Use them at your risk. They are ****mers.